More-IQ : A solution designed around your needs

For us it is not a case of being consulting-led or product-led, it is about being client-led. Our aim is to deliver the best possible outcomes for our clients and to do this, we take the time to understand what it is you are trying to achieve. We take this onboard as our mission, applying our software, guiding you on your journey and ensuring what you gain is the maximum possible value.

A lot of solutions focus on scheduling specific elements of the field workforce – projects, maintenance or responsive repairs. To truly optimise your workforce you need to take a holistic approach that encompasses all of these things. This is why we do not schedule in silos; it’s archaic. Our algorithm engine takes a holistic and integrated approach across all work types and all workers.

When optimising your workforce we think in terms of what is critical to you – cost. We do not optimise based solely on travel time; we look at all of the cost elements involved including travel cost, resource costs and time. This enables us to more accurately optimise field resources to deliver the best possible service for the least possible cost.

It’s not whether you hit your SLA, it’s how the customer feels about the service you deliver. This is why we put your customer’s experience at the heart of our solution. We enable appointments to be scheduled on the first call or visit to your website. We utilise messaging to confirm appointments and even send out those important reminders and follow-up messages to manage the end-to-end experience.

Software-as-a-Service has transformed the way that we consume software and this is why More-IQ was designed as a SaaS solution. We wanted to give our clients the ability to have the flexibility to pay for the functionality they use, when they use it. We also wanted to provide elasticity, the ability to scale up usage to hit seasonal demand, or extend the solution to contractors and equally scale back usage when not required.

You operate in a highly dynamic environment and have to carefully balance efficiency with service. We believe you can only truly manage and continually improve your operation if you have visibility into how you are operating. More-IQ was designed to harness the data captured to deliver true operational intelligence - real-time information that enables you to manage the now with powerful analytics to help you define your future.

You may think where the software resides is irrelevant, but it is fundamental to what it can achieve. More-IQ was born in the cloud; we are not a legacy solution that has been shoe-horned onto a cloud platform. That means we are true SaaS and can provide all the scalability & elasticity that comes with that. It also means we are secure and can deliver capability to any user, in any location, on any device.

As much as we would like to think that our solution is the centre of the universe, we recognise that we are not alone. You have other systems in place and to streamline processes and deliver a seamless service you need for these systems to integrate together. This is why More-IQ was designed as ‘integration ready.’ We have rich open APIs that enables you to tightly integrate our capability into the way you work and the front-end applications you use.

Clever people like to invent smart capabilities, but these are only relevant if they deliver value. This is why we are not fixated about things that make us look good, but about things that make our clients brilliant. Our product roadmap is dictated by our clients - what they see as a priority - and as a SaaS solution you get all of these new features when they arrive as standard – we don’t charge for upgrades.

We have all been involved with enterprise software deployment, high expectations met with lengthy deployment projects and even longer time to value. We break the mould here. More-IQ is ready to go, a SaaS platform already installed. Our team have done this hundreds of times before and can guide you quickly down the right path. We can’t deliver benefits yesterday, but we most certainly can start delivering value from tomorrow.

Your customers want sophisticated scheduling but you either don’t have the capability or the requirements are beyond what you have. Why follow the crowd and integrate to a third party when you can set yourself apart and embed a market-leading solution? More-IQ was designed to be embedded in housing and service management solutions creating the best possible solution.