Customer-first thinking
Great scheduling starts with the customer. We help organisations book faster, reduce friction and deliver appointments that fit around real customer needs.
We help operations, commercial and service teams optimise how work is scheduled, delivered and adapted in real time — improving customer experience, increasing workforce utilisation and helping teams do more with the resources they already have.
Where
More-IQ began
More-IQ began with a simple belief: scheduling should work around customers, teams and real-world conditions — not rigid systems or manual workarounds.
Many organisations still rely on disconnected tools, spreadsheets or limited scheduling functionality built into broader job management platforms. These approaches can make it difficult to see true capacity, respond quickly to change or book customer appointments with confidence.
More-IQ was created to solve that challenge.
By combining intelligent scheduling optimisation with real-time capacity visibility, we help organisations make better decisions faster — whether they are managing service engineers, housing repairs, home visits or mobile care teams.
Built on practical scheduling expertise
Our platform is designed to sit alongside existing systems, helping teams optimise how appointments, resources and routes are planned without needing to replace the technology they already use. This makes More-IQ especially valuable for organisations that have outgrown basic scheduling tools but do not want the disruption of a full system replacement.
The result is a smarter, more adaptable way to manage mobile work — one that supports customer-first booking, real-time decision-making and better use of available capacity.
Understanding the scheduling challenge
We saw that many organisations were losing time, capacity and revenue because scheduling decisions were being made with incomplete information. Teams were working hard, but their systems were not helping them respond quickly enough
Rethinking customer-centric scheduling
More-IQ was designed around the idea that appointments should be planned around customer availability, operational constraints and real-time capacity — not one factor in isolation.
Solving for complexity without disruption
Instead of asking organisations to replace their core systems, More-IQ works alongside them. It adds an intelligent optimisation layer that helps teams improve scheduling performance while reducing operational risk.
Introducing More-IQ
More-IQ is a cloud-native scheduling and optimisation engine that helps organisations deliver better service, faster response times and higher utilisation through intelligent, customer-centric scheduling.
Our mission
To help organisations deliver better service, improve workforce efficiency and create smoother customer experiences through intelligent, real-time scheduling optimisation.
We believe scheduling should be a commercial advantage — not an operational bottleneck.
Our principles
These principles guide how we build, how we work with customers and how we help organisations improve the performance of their mobile teams.
Operational clarity
Teams need confidence in their capacity, resources and priorities. More-IQ helps planners and leaders make better decisions with clearer scheduling insight.
Real-time adaptability
Work changes throughout the day. Our approach helps teams respond quickly to delays, urgent jobs, cancellations and shifting priorities.
Practical integration
Improvement should not require unnecessary disruption. More-IQ is designed to work alongside existing systems, adding intelligence without forcing full replacement.
What makes More-IQ different
More-IQ is not a basic booking tool, a rota system or a standalone route optimiser.
It is an intelligent scheduling and optimisation engine designed for organisations where appointments, capacity and mobile workforce performance directly affect commercial results.
By optimising around customers, resources, travel, priorities and real-time change, More-IQ helps teams move beyond manual planning and reactive firefighting. It gives organisations the ability to book appointments with greater confidence, improve utilisation and protect service levels even when conditions change during the day.
Our approach
Every More-IQ deployment is shaped around practical scheduling challenges, commercial outcomes and the need to create measurable improvement quickly.
Understand
We start by understanding how work is scheduled today, where friction exists and what is limiting capacity, conversion or service performance.
Optimise
More-IQ applies intelligent scheduling logic to help teams make better decisions around appointments, resources, routes and real-time changes.
Improve
We help organisations turn scheduling into a measurable performance lever — improving customer experience, workforce utilisation and operational control.
Meet our team
We are a team of scheduling, optimisation and operational technology specialists focused on helping organisations make better use of time, people and capacity.
Nick Shipton
Chief Executive Officer
With nearly 20 years in Field Service and Social Housing scheduling, Nick has held key roles at Xmbrace, Kirona, and Advanced. Now co-founder of More IQ, he’s driven to deliver an unrivalled true cloud scheduling system. Nick puts partners and their customers at the centre of every solution.
Katie Evans
Chief Customer Officer
Katie brings over 30 years of experience across Field Service, ERP, and Scheduling, spanning Customer Service, Project Implementation, and Product Management. As co-founder and Director of More IQ, she leverages deep operational and product expertise to advance true cloud optimisation. Katie empowers partners and customers to work smarter, scale faster, and unlock their potential.
Gaël Sainson
Chief Technology Officer
A recognised expert in dynamic scheduling algorithms, Gaël brings nearly 30 years shaping optimisation technology for Field Service and Social Housing. As a long-time CTO and now co-founder of More-IQ, he’s led the design of advanced scheduling platforms for major industry providers. He continues pushing the boundaries of true cloud optimisation for partners and customers.
Resources
Insights for better scheduling
Explore practical guidance on improving appointment booking, reducing wasted travel, managing reactive and planned work, and scaling scheduling operations without adding unnecessary admin.
Case Studies
Raven Housing achieving transformational service improvements with More IQ
Raven Housing Trust is a registered social housing provider that owns and manages approximately 7,000 homes across the south east. The…
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Blogs
Modern response for social housing scheduling efficiency
The use of scheduling within social housing has been on the agenda for many years with housing software such…
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Blogs
Optimised appointments explained
How does your booking slot configuration impact mobile workforce team costs? The size of a booking slot, a 4hr…
Read moreSee More-IQ in action
Discover how intelligent, customer-centric scheduling can help your organisation improve service performance, increase utilisation and respond faster when plans change.
