Repairs pile up quickly
Reactive repair requests compete with planned work, making it hard to keep on top of everything.
More-IQ helps housing providers and property services teams coordinate repairs, maintenance and compliance work more effectively.
The challenge
Delayed repair appointments reduce tenant satisfaction
More-IQ unifies your repairs, maintenance, and compliance into a single scheduling layer to eliminate backlogs and speed up tenant fix times.
Compliance deadlines create pressure
Gas safety checks, electrical inspections and other regulatory work all need to happen on time.
Tenant expectations rising
Tenants expect convenient appointment times, clear communication and reliable follow-through.
Visibility across teams is limited
It is hard to see what capacity is available, what is overdue and where resources could be better used.
Built for better tenant experience and team delivery
More-IQ is designed to improve the service and operational outcomes that matter most to housing and property teams.
Keep tenants at the centre of scheduling
Schedule appointments around tenant availability and preferences, not just what suits the operation.
Stay on top of compliance
Make sure regulatory work is scheduled and completed on time without relying on manual tracking.
Get more done with the same team
Improve how available capacity is used across your workforce so more jobs get completed each day.
Cut unnecessary travel
Optimise schedules around location and priority so teams spend less time on the road and more time on the job.
Reduce manual planning pressure
Help planners move away from constant firefighting and make faster, better decisions about where to send people.
Improve tenant experience
Offer appointment times that work for tenants while keeping teams running efficiently.
Smarter scheduling for housing and property teams
More-IQ acts as an intelligent scheduling and optimisation layer for housing operations.
It considers repairs, compliance deadlines, planned maintenance, skills, availability, location and tenant requirements to help teams make better scheduling decisions.
Instead of relying on spreadsheets or manual adjustments, More-IQ helps planners respond to live changes while protecting service quality and tenant experience.
How it works
How we optimise housing and property scheduling
More-IQ combines scheduling data, constraints and real-time changes to support better housing and property decisions.
1
Integrate with your housing systems
More-IQ works alongside existing housing systems through integration-ready architecture.
2
Build an operational view
Appointment types, skills, location, capacity, availability and priorities are factored in.
3
Create an optimal schedule
Work is scheduled for the best outcome across performance, travel, cost and tenant experience.
4
Re-optimise in real time
Delays, cancellations and urgent repairs are handled through continuous re-optimisation.
Streamlining daily operations
More-IQ helps housing and property teams reduce delays and improve coordination across repairs and maintenance.
Use cases
Built for the demands of housing and property services
More-IQ improves scheduling performance across housing, driving better cost control, compliance and tenant satisfaction.
Responsive repairs
Allocate urgent repair jobs quickly while minimising disruption to the rest of the schedule.
Gas and electrical compliance
Make sure safety checks and inspections are scheduled and completed within regulatory deadlines.
Estate and communal maintenance
Schedule grounds maintenance, communal cleaning and shared-area repairs efficiently.
Planned maintenance
Schedule routine maintenance work efficiently around team availability, location and tenant access.
Void property works
Coordinate turnaround work on empty properties to reduce void periods and get homes back in use faster.
Multi-trade coordination
Manage schedules across different trades and contractors through a single, more controlled process.
Smarter scheduling without replacing your existing systems
More-IQ is designed to enhance your current technology stack rather than replace it. For housing and property services organisations with housing management systems, workforce tools or internal operational systems already in place, More-IQ adds an intelligent optimisation layer around scheduling.
Why home visit teams choose More-IQ
See how More-IQ helped an appointment-led organisation improve scheduling control, capacity visibility and service delivery across complex operations.
The company:
Raven Housing Trust
Problem:
Raven Housing Trust's ~7,000 properties relied on a purely transactional Dynamics 365 scheduler with no real optimisation. This capped efficiency and left the team unprepared for future demands.
Solution:
In March 2024, Raven partnered with More IQ and Tech-Labs London on a real-time, API-first optimisation engine spanning repairs, voids, estates, and assets. It replaced basic scheduling with efficient, flexible self-service booking for tenants.
Outcome:
Completed orders rose 26%, absorbing 16% more demand with no added headcount or subcontractor spend. Job times fell from 26 to 15 days, backlog dropped from 2,500 to 1,499, and complaints eased as trust and self-service bookings grew.
Explore other
scheduling solutions
More-IQ supports a range of appointment-led and mobile workforce environments where scheduling has a direct impact on service, efficiency and commercial performance.
Field service & maintenance
Optimise field service schedules in real time to reduce travel, meet SLAs and deliver better service with the same workforce.
Customer home visits
Convert more enquiries into booked appointments by making scheduling faster and easier at first contact.
Healthcare and mobile care
Dynamically schedule mobile care teams as priorities change throughout the day.
Resources
Insights for better scheduling
Explore practical guidance on improving appointment booking, reducing wasted travel, managing reactive and planned work, and scaling scheduling operations without adding unnecessary admin.
Case Studies
Raven Housing achieving transformational service improvements with More IQ
Raven Housing Trust is a registered social housing provider that owns and manages approximately 7,000 homes across the south east. The…
Read more
Blogs
Modern response for social housing scheduling efficiency
The use of scheduling within social housing has been on the agenda for many years with housing software such…
Read more
Blogs
Optimised appointments explained
How does your booking slot configuration impact mobile workforce team costs? The size of a booking slot, a 4hr…
Read moreFAQs
Common questions about customer home visit scheduling and how we work with your existing systems.
Housing and property scheduling optimisation is the process of assigning repairs, maintenance and compliance work to the right people at the right time, while considering location, availability, skills, priorities, tenant requirements and operational cost.
Ready to optimise your housing schedules?
Speak to More-IQ about your current scheduling challenges and see how real-time optimisation could help your team improve service, stay on top of compliance and reduce operational waste.
