Priorities change throughout the day
Urgent visits, hospital discharges and changing patient needs make it hard to stick to a fixed schedule.
More-IQ unifies your daily rotas, staff availability, and patient needs into a single scheduling layer to prevent missed visits and keep care on track.
The challenge
Patient care suffers when rotas are disrupted
Mobile care teams work in fast-changing environments where priorities shift throughout the day. Planned care is frequently disrupted by urgent demand. More-IQ manages this through a single scheduling layer that optimises all visit types in real time.
Continuity of care is difficult to protect
Patients benefit from seeing familiar carers, but scheduling constraints often make this hard to maintain.
Travel disrupts care
time
Poorly sequenced rounds mean carers spend more time travelling and less time with patients.
Demand keeps
growing
Teams are expected to deliver more visits without more resources, putting pressure on coordinators and carers alike.
Built to protect patient care as priorities shift
More-IQ is designed to improve the care and operational outcomes that matter most to mobile healthcare teams.
Deliver more visits with the same team
Improve how available capacity is planned and used so more patients are seen each day.
Protect continuity of care
Schedule visits with continuity in mind, keeping familiar carers with the patients who need them.
Respond to urgent priorities faster
Fit in urgent visits, hospital discharges and new referrals without manually rebuilding the whole schedule.
Cut unnecessary travel
Optimise rounds around location and timing so carers spend more time with patients and less time on the road.
Reduce manual planning pressure
Help coordinators make faster, better-informed decisions without relying on constant manual adjustments.
Support timely, reliable care delivery
Make sure visits happen when they should, even when the day does not go to plan.
Smarter scheduling for mobile care teams
More-IQ acts as an intelligent scheduling and optimisation layer for mobile care operations.
It considers visit types, patient needs, carer skills, availability, location, capacity and clinical priorities to help teams make better scheduling decisions. Instead of relying on static rotas or manual changes, More-IQ helps coordinators respond to live changes while protecting care quality and patient experience.
How it works
How we optimise mobile care scheduling
More-IQ brings together scheduling data, operational constraints and real-time change to help mobile care teams make better decisions before and during the working day.
1
Integrate scheduling systems
More-IQ works alongside care management and rostering systems to support existing workflows.
2
Unify all operational inputs
All key constraints across visits, carers and patients are captured and applied in scheduling.
3
Optimise the schedule
Appointments are placed to achieve the best overall outcome across care quality, travel efficiency, capacity and patient experience.
4
Re-optimise in real time
When urgent referrals, cancellations or priority changes come in, More-IQ helps teams re-optimise without losing control of the schedule.
Delivering better mobile care outcomes
More-IQ helps teams manage complex care operations with faster response times, better coordination and greater reliability of care delivery.
Use cases
Applying More-IQ in mobile care
More-IQ improves scheduling performance across mobile care, directly improving care quality, efficiency and patient experience.
Routine community visits
Schedule regular home visits efficiently around carer availability, location and patient access.
Reablement and therapy visits
Plan structured visit programmes that need to happen at specific times or intervals.
Multi-visit scheduling
Manage schedules across different care disciplines or teams through a single, more controlled process.
Urgent and same-day visits
Fit in urgent referrals or hospital discharges quickly while minimising disruption to the rest of the schedule.
Complex care rounds
Schedule return visits without creating gaps, clashes or unnecessary travel.
End-of-life and palliative care
Prioritise time-sensitive visits and maintain continuity for patients with the most critical needs.
Smarter scheduling without replacing your existing systems
More-IQ is designed to enhance your current technology stack rather than replace it. For healthcare organisations with care management platforms, rostering tools or clinical systems already in place, More-IQ adds an intelligent optimisation layer around scheduling.
Why mobile care teams choose More-IQ
See how More-IQ helped an appointment-led organisation improve scheduling control, capacity visibility and service delivery across complex operations.
The company:
Raven Housing Trust
Problem:
Raven Housing Trust's ~7,000 properties relied on a purely transactional Dynamics 365 scheduler with no real optimisation. This capped efficiency and left the team unprepared for future demands.
Solution:
In March 2024, Raven partnered with More IQ and Tech-Labs London on a real-time, API-first optimisation engine spanning repairs, voids, estates, and assets. It replaced basic scheduling with efficient, flexible self-service booking for tenants.
Outcome:
Completed orders rose 26%, absorbing 16% more demand with no added headcount or subcontractor spend. Job times fell from 26 to 15 days, backlog dropped from 2,500 to 1,499, and complaints eased as trust and self-service bookings grew.
Explore other
scheduling solutions
More-IQ supports a range of appointment-led and mobile workforce environments where scheduling has a direct impact on service, efficiency and commercial performance.
Field service & maintenance
Optimise field service schedules in real time to reduce travel, meet SLAs and deliver better service with the same workforce.
Housing & property services
Coordinate repairs, maintenance and compliance work while protecting tenant experience and controlling cost.
Customer home visits
Convert more enquiries into booked appointments by making scheduling faster and easier at first contact.
Resources
Insights for better scheduling
Explore practical guidance on improving appointment booking, reducing wasted travel, managing reactive and planned work, and scaling scheduling operations without adding unnecessary admin.
Case Studies
Raven Housing achieving transformational service improvements with More IQ
Raven Housing Trust is a registered social housing provider that owns and manages approximately 7,000 homes across the south east. The…
Read more
Blogs
Modern response for social housing scheduling efficiency
The use of scheduling within social housing has been on the agenda for many years with housing software such…
Read more
Blogs
Optimised appointments explained
How does your booking slot configuration impact mobile workforce team costs? The size of a booking slot, a 4hr…
Read moreFAQs
Common questions about health care and mobile care scheduling and how we work with your existing systems.
Mobile care scheduling optimisation is the process of assigning care visits to the right carer at the right time, while considering location, availability, skills, patient needs, priorities and continuity of care.
Ready to optimise your care schedules?
Speak to More-IQ about your current scheduling challenges and see how real-time optimisation could help your team deliver better care, improve capacity and reduce operational waste.
